openErp
removed spam link from see also section , all links are from wiki but the toplink was some silly comparison of openerp compared to other erp software. the link can be removed because there is already a comparison table of various erp/crm software on wiki. —Preceding unsigned comment added by 165.145.207.178 (talk) 12:28, 31 March 2009 (UTC)
Open Source
vTiger is already mentioned on this talk page. The following link gives the Open Source CRM software at Source Forge arranged by number of downloads. vTiger is at the top closely followed by Compiere ERP + CRM Business Solution--Timtak (talk) 04:55, 6 November 2009 (UTC)
http://sourceforge.net/search/?type_of_search=soft&words=CRM&search=Search
Article Not Professionally Written
This article contains an entire section dedicated to an analogy of a rock band playing on stage. While there is nothing wrong with that in a traditional sense, it is not appropriate to write in an encyclopia-style informative article. If someone could rewrite that section and not fill it with confusing verbiage, I think this article would better conform to Wikipedia's standards.
I've re-written it, please let me know if it requires more re-writing to conform
MLFungwiki (talk) 06:36, 5 February 2008 (UTC)
It is definitely looking better. Thanks for the quick re-write!
tagged with 'expert attention needed'
I've added the tag to draw attention to this page by some experts in the field. I work in IT, and was expecting something covering that aspect of it at least (user features, backend systems, etc). However, even the pure business side of this article makes no sense at all to someone not in sales or marketing. It could use a lot of clarification and simplification, perhaps separate articles for the IT and Business aspects.
"Marketing module"
I quote: "Marketing sub module primarily deals with providing functionalities of Long-term planning and Short-term execution of Marketing related Activities within an organization" Is this actually saying that the marketing aspects of CRM deal with (wait for it)... MARKETING ACTIVITIES??? Well, as any 8 year old would say "Duuuh!" If only I had the time to do a total revamp of this page. It is sorely needed. Apauza 09:31, 31 August 2007 (UTC)
Aspects of CRM
Why are these "aspects" here without attribution? I'm not sure why I shouldn't delete this out of hand. Some non-commercial source must have written an article defining CRM. hubris 07:44, 29 March 2007 (UTC)
Can we add in something about CIS - Customer Information Systems ? Would that be relevant? talk 14:13, 20 March 2009 (UTC) —Preceding unsigned comment added by 68.58.152.238 (talk)
proposed merge
agree w the proposed merge in priciple. however, the crm software article is rubbish anyway so why not just delete it instead ? Fbooth 23:36, 9 January 2007 (UTC)
I have added back the following line which Sleepyhead81 removed: "META Group (acquired by Gartner in April 2005) developed this conceptual architecture in the mid-1990s, and dubbed it the CRM Ecosystem."
Additionally, I have changed it to late-1990s to be more accurate. I have no idea why Sleepyhead81 feels justified in removing this line. META Group was the source and should be cited as such. The exact source is: META Group, ADS (Application Delivery Strategies) Delta #724, "The CRM Ecosystem," published on March 16, 1999. -- J
Agree ! Fbooth 10:14, 12 January 2007 (UTC)
Removed:
While it may be true, for all I know, it does not add any useful information to the article and does not uphold the NPOV. -- April
Alot of comments from varying academia have spoken on the issue of CRM, and one may like to read the 2nd Edition of John Egans book 'Relationship Marketing: Exploring Relational Strategies in Marketing', which expresses quite a wide range of opinions in the context of 'fors' and 'against' CRM commercial achievements. Sure, many companies around 'do' CRM, however, I would like to note that this is on a very general basis, and that true CRM depends on the relationship with each single customer. As a result, CRM or Customer Relationship Management is that management process of identifying, anticipating and satisfying customer requirements profitably. From that, major accomplishments have been made, in fact, "ever since they recognised the value of a special relationship" they had indeed, exploited it. Not in the negative since. Give and take. You're satisfied, and the company is satisfied. However, the difficulty is trying to implement strategies to incorporate this concept across the entire market base.--Jae-min.
I'd tend to agree with April, but maybe there's something to be said here along those lines--I mean, suppose there were well-known criticisms of CRM along along those lines. Then it might be worthwhile including such criticisms in the article (attributed, of course). The criticism itself sounds like one that could be made of a lot of academic-invented concepts, though (it's hardly new to say that academics make up jargon just in order to be able to have an exclusive, new conceptual field to play in), and we probably wouldn't want to include criticisms like this on every Wikipedia page about such academic-invented concepts. --Larry Sanger
I'm a bit confused: does CRM refer to the software, the business strategy that makes use of the software, or both?
It interests me that Larry advocates attributing criticisms of CRM to reputable sources. That sounds reasonable, but why not also cite reputable sources regarding the definition and explication of the CRM concept? Who is promoting this concept? Just companies like Oracle? Are there business school or organizational theory academics who promote it as well? Can we name some names here? (And Larry, I do notice the irony in saying this without yet doing anything about my Rationality article.) Who is using this term, and for what purposes?
-- Ryguasu
"Linkspam" question
Hello, I am the founder of CRM Today, an informational portal dedicated to CRM and many related business fields like call centers, data mining etc. The site is totally operated from Athens, Greece and its the only non-US and non-UK site that is recognized globally for its useful and high-quality content. I was really surprised to see that you deleted our posts as "linkspam". I am a newbie in this amazing project so maybe I miss some guidelines, but I would appreciate if you could send me your comments and feedback on this. In fact we NEVER do linkspam (you can check search engines and other sources for this), I just believe that a site with 800+ FREE informational documents is really worth listed as a useful resource for our related business/technology terms. I apologize if I did something wrong and I do welcome your comments to fix them as you are from Greece also. :)
PS. i.e. I really cannot understand why our site is not worth get listed under the External Links for the term "Call Center" (we have 100+ unique free documents on this field) but Bitpipe's listing is. Your feedback is much welcomed at apada@tee.gr or posted here. Many thanks.
Who is plagarizing whom?
Is the wikipedia CRM article plagarized on this page: Cylution? -pinano-
Hello pinano,
I noticed your comment about Cylution. I'm the webmaster of Cylution and used indeed the text of wikipedia on CRM in the secion Definition CRM. Maybe I'm wrong but I did understand that this text is released under the GNU Free Documentation License and free for use. I provided two links under the definition. One indicates wikipedia as the source. The other indicates that the definition used in this section of Cylution (a bit different from the source) is also available under the terms of the GNU Free Documentation.
If this is not the prober way to do it, let me know.
Freddie Webmaster Cylution
Site CRMONLINE.RU - for russian region
Welcome to CRMONLINE.RU - http://www.crmonlone.ru
This site should be interesting for people who want to know more about CRM (Customer Relationship Management). We are talking about all problems of CRM market in Russia, Belorussia and Ukraine. Expert's Counsil of CRMONLINE.RU help CRM market of ex-USSR to grow and delivery consulting for seekers of CRM systems.
Please, send your letters to e-mail box inf@crmonline.ru
Operational vs Collaborative
IMHO there is the same ...(thing) just in the another hand :-). "Collaborative" is just another buzzword, promoting additional peaces of CRM software sales. But factually "to collaborate" is "to operate", isn't ?--AndriuZ 15:06, 28 November 2005 (UTC)
Agree. There seems to be a lot of original research in this article. I'll take a stab at cleaning it up when I have some time. --JPotter 00:33, 1 December 2005 (UTC)
Tagging this for -something-
I have added the {{totallydisputed}} tag to the article in chief. Of all the cleanup tags, this one seems the most comprehensive. As far as I can see, this article has major problems, and unless serious cleanup is done fairly quickly I propose to delete it.
This kind of prose drives me to seething fury. What information is contained in this paragraph? About all that I can get out of it is that "CRM"
Customer Relationship Management:Stakeholder Expectations from a CRM ...
Each stakeholder has their own set of ... Use of appropriate treatment for marketing campaigns based on customer ... http://www.infosysblogs.com/customer-relationship ...
Relationship Marketing: Creating Stakeholder Value Chartered Institute ...
Relationship Marketing: Creating Stakeholder Value extends the analysis of the change in the marketing ... customer relationship management (1)
Customer Relationship Management: News - Business Exchange
Customer relationship management (CRM) is the practice of intelligently finding, marketing to, selling to, and servicing customers ... Web E-commerce Project Manager PM Stakeholder ...
Amazon.com: "relationship marketing ladder": Key Phrase page
Relationship Marketing: Creating Stakeholder Value (Chartered Institute of Marketing) by Martin ... Second, we examine the relationship marketing ladder of customer loyalty.
Emerald: Article Request - Stakeholder perceptions presage holistic ...
Design/methodology/approach – To augment the prevailing customer relationship marketing paradigm, a holistic stakeholder relationship marketing paradigm is proposed in which ...
Customer Relationship and Key Account Management The Marketing ...
Relationship Marketing Defined; Stakeholders; Customer Relationship Management (CRM); CRM Strategy; CRM-SCM Integration; Customising the Marketing Mix; CRM Information; CRM ...
Customer Relationship Management: Jobs - Business Exchange
... of intelligently finding, marketing to, selling to, and servicing customers. CRM technology is used to manage relationships with customers and stakeholders. Customer Relationship ...
Using Stakeholder Perceptions in Strategic Marketing Planning
... Strategic Marketing Planning Brian Murphy, Massey University Auckland Abstract The traditional customer orientated strategic marketing plan is expanded into a stakeholder relationship ...
Measuring Holistic Marketing Performance in a Stakeholder Relationship ...
To augment the prevailing customer relationship marketing paradigm, an holistic stakeholder relationship marketing paradigm is proposed in which holistic marketing performance is ...
Who's on first? Stakeholder differences in customer relationship ...
Costello: Now look, I'm the head of the sports department. I gotta know the baseball players' names. Do you know the guys' names? Abbott: Oh sure. Costello: So you go ahead and ...